Privacy Policy – Knot & Compass, LLC

Effective Date: 06/22/2025

Last Updated: 06/22/2025

Knot & Compass respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines what information we collect, how it is used, how it is protected, and your rights as a client.

1. Scope and Application

a. This Privacy Policy applies to all data collected from clients, prospective clients, and website visitors within the United States, where Knot & Compass operates exclusively.

2. Information We Collect

a. We collect the following types of personally identifiable information (PII), either directly from you or through the platforms we use:

i. Full name

ii. Email address

iii. Phone number

iv. Physical address

v. Date of birth (DOB)

vi. Anniversary dates

vii. Citizenship and passport details

viii. Security-related information (e.g., city of birth, maiden name, if applicable)

ix. Emergency contact information

x. Travel preferences and special requests

xi. Loyalty program numbers

xii. Payment information (stored on Square or TravelJoy only)

b. Forms submitted via our website (hosted by Hostinger and protected with SSL) may include name, email, phone number, and general travel interests. No passport or financial data is collected via public-facing forms, except for trip budget.

3. How We Use Your Information

a. We use the data we collect to:

i. Plan and book your travel

ii. Communicate with you about services, trips, and changes

iii. Complete secure transactions

iv. Fulfill legal and tax-related obligations

v. Send optional updates or marketing communications (with your consent)

b. We only collect and retain data that is necessary to fulfill these purposes.

4. How Your Information Is Shared

a. Your personal data may be shared with:

b. Travel vendors and service providers (e.g., cruise lines, hotels, airlines) for booking purposes

c. Payment processors (e.g., Square, TravelJoy) for secure transactions

d. Digital platforms used for communication, data storage, and contract signing (e.g., Google Workspace, SignNow)

e. We do not sell or rent your personal data to third parties for marketing purposes.

5. Data Retention

a. Name, email address, phone number, physical address, DOB, and anniversary dates are retained indefinitely.

b. All other personal information is retained for 5 years after your most recent completed trip. If a new trip is booked within that window, the retention period resets.

c. You may request deletion of your data at any time, subject to legal and tax obligations.

6. Your Rights

a. As a U.S.-based client, you have the right to:

i. Request access to your personal data

ii. Correct inaccuracies in your data

iii. Request deletion of your data, where applicable

iv. Withdraw consent for future communications

b. To exercise these rights, contact: privacy@knotandcompass.com

7. How We Protect Your Data

a. We use strong security controls including:

i. Password-protected platforms with encryption

ii. Multi-factor authentication (MFA) where supported

iii. Secure cloud storage and trusted third-party platforms (e.g., Google Workspace, TravelJoy, SignNow)

iv. Sensitive data is stored only as needed and is accessed on a need-to-know basis.

8. Cookies and Website Analytics

a. Our website may use basic cookies to improve user experience. No analytics services are actively used to track individual users across sessions currently.

9. Updates to This Policy

This Privacy Policy may be updated periodically. If changes affect how your data is handled, you will be notified.

Privacy Policy